Frequently Asked Questions

Sylure is a calm self-support app: quick daily check-ins, a small Copilot plan for today, a journal, a month-view calendar, and light analytics to notice patterns. It’s designed to be supportive, not overwhelming.

No. Sylure isn’t medical advice, diagnosis, or a crisis service. If you’re in crisis, contact local emergency services or a crisis helpline immediately. See Terms & Conditions for details.

We don’t sell your data or show third-party ads. Daily check-ins and notes are encrypted at rest, and all traffic uses HTTPS (TLS). You can export or delete your data. Read the Privacy Policy and Security pages for more.

You must be 16+ (or the local age of digital consent). If you’re under 18, a parent/guardian should review the Terms with you.

Yes during the private beta. When we launch the production app, beta users will be offered a reduced founding rate. We’ll always show pricing clearly and email you before any changes.

Request access on the Beta page. We invite people in gentle waves based on capacity and feedback needs.

We’re focused on iOS first. Android parity is planned after the iOS launch. You can follow timing on the Roadmap.

Yes. We support exports and account deletion. See the Privacy Policy for options and how to contact us.

Limited offline use is planned (e.g., short retries). Some features require a connection—especially anything that syncs or uses AI. We’ll improve resilience during beta.

Use in-app feedback (mobile) or email sylure@sylure.com. We triage issues quickly and prioritise changes that help most people.

Check spam/promotions, then try again. If it still doesn’t arrive, contact support so we can help.