Privacy Policy

Effective date: 19 August 2025

Your trust matters. Sylure is designed to be calm, private and respectful. We collect the minimum needed to run the app, we don’t sell your data and you have clear ways to export or delete it.

At a glance

  • No third-party ads. No selling of personal data.
  • Minimal data to provide features you choose to use.
  • Encryption in transit and at rest; access is limited and logged.
  • Export and deletion options are available to you.

Information we collect

  • Account basics (e.g. email) so you can sign in and we can keep your account secure.
  • Beta/waitlist details (name, email, brief reason) when you request early access.
  • App content you choose to add — check-ins, notes and saved plans — so the app works as intended.
  • Technical/usage data — device/browser info, basic logs and crash reports — to keep the service reliable.

Please avoid entering information you’re not comfortable sharing. Sylure supports self-care and is not an emergency or clinical service.

What we don’t do

  • No third-party advertising trackers for behaviour-based ads.
  • No selling or renting of your personal data.
  • No unnecessary collection beyond what’s needed to provide the features you use.

How we use your data

We use your information to operate and improve Sylure and to communicate with you about the service. Under UK/EEA law, we rely on these legal bases:

  • Contract: to create/maintain your account, sync content and deliver features you request.
  • Legitimate interests: to keep services secure and reliable, fix bugs, understand feature usage and prevent abuse.
  • Consent: for optional emails or features that require it; you can withdraw consent at any time.
  • Legal obligations: to comply with laws and respond to lawful requests.

How AI is used

To generate gentle plans or insights, Sylure may send the relevant text you provide to a vetted AI provider. We share only what’s needed for the prompt, disable training/retention where supported and do not use your private entries for advertising.

When we share information

We share personal data only with: (a) service providers who help us run Sylure (hosting, authentication, email, analytics, AI processing) under strict agreements; (b) if required by law; (c) to protect Sylure, users or the public; or (d) with your direction/consent. We may share aggregated, de-identified stats that don’t identify you.

Cookies & similar tech

We use essential cookies to keep the site working and may use basic analytics to understand feature usage. If we introduce optional or advertising cookies, we’ll ask for your consent and provide controls.

Where your data is processed

We use reputable cloud providers that may process data in the UK, EEA or other countries. Where data is transferred outside the UK/EEA, we use appropriate safeguards (e.g. adequacy decisions or Standard Contractual Clauses).

Security

  • Encryption in transit and at rest.
  • Principle of least privilege; access is limited and logged.
  • Backups and monitoring to help keep services reliable.

Retention

We keep your account data for as long as you use Sylure. You can delete entries or close your account at any time. We may retain limited records where required for security, fraud prevention or legal reasons.

Children

Sylure is for people aged 16+ (or the age of digital consent in your location). We don’t knowingly collect personal data from children under that age.

Your rights (UK/EEA)

  • Access a copy of your data or request portability.
  • Ask us to correct inaccurate information.
  • Ask us to delete data, or restrict/object to certain processing.
  • Withdraw consent for optional features or emails.
  • Complain to a supervisory authority (e.g. the ICO in the UK).

To make a request, email sylure@sylure.com. UK ICO: ico.org.uk/concerns.

Changes to this notice

We may update this policy from time to time. We’ll post the new version here and update the date above. If changes are significant, we’ll provide reasonable notice.

Contact

Questions or requests: sylure@sylure.com